Shipping & Receiving

very cute kids on bench showing their feelings. these children have unique characteristics and are sure to be a delight as they light up the room. a great conversation starter.

Thank You for Shopping with Butlers and Signs! Please feel free to contact us with any questions or concerns you may have. Have a nice day!

Butlers and Signs, Inc.
Winterland Inc

1101 S. Miller Ave

Marion, IN 46953


Shipping Policy~ United States Orders only (lower 48). Ground Shipping is included in the Butlers and Signs offers free standard shipping to the lower United States,although other arrangements can be made. Small packages will be shipped by ground delivery (usually UPS). Large, life size statues and displays, will be shipped on a pallet with a major freight carrier (usually FedEx Freight). Ground Freight Charges are included in the online sale price and delivery is to your curb or dock only and does not include door or inside delivery. Signature and Inspection are Required on all freight deliveries. Please Note: Any additional services such as lift gates, inside deliveries and limited access to your location is not included in our prices. These accessorial charges are the responsibility of the customer as Butlers and Signs has not included these services in the ground freight charges. If you need such services as a lift gate, inside delivery or have limited access to your location, please let us know in advance and we can arrange and charge accordingly.

Tracking Information~ Tracking information will be sent to the email address you provided when placing your order. Should you not receive tracking information on your order within 2 to 3 days, please email or call us to verify that we have your correct email address. Please review your order carefully.

YOUR ORDER~ Your Order Information is Important to Us. We use this information to Process Your Order and Deliver your Products. please note the following info:

*Take a Moment to Review Your Billing and Shipping Address, Phone Number and Email Address before you submit your order. Unfortunately typos can happen... causing lots of problems for delivery... so please review your order!

*You will receive an order confirmation by email...please review!

*If you do not receive an order confirmation by email soon after ordering, please contact us immediately.

*Please contact us immediately if there are corrections to be made on your order. (We process orders quickly)

*Billing Address ~ Please provide the debit or credit card billing address - this is the address that your monthly statements are sent to.

*Delivery Address ~ Your delivery address is very important to our carriers. Please provide the complete delivery address, a contact person and phone number including ext. ~Smaller items usually ship with UPS ~Large items ship on a pallet with a major freight carrier usually FedEx Freight. All deliveries made by a freight carrier will require a signature for delivery. Freight Deliveries are made M-F during normal business hours. Freight Carriers require an appointment for all Residential Deliveries since signature is required for delivery so please provide a daytime phone number. If the freight carrier can not contact you for a home delivery, the shipment will be returned at the buyers expense so please provide a contact name and phone numbers.

Damaged Item(s)~ Butlers and Signs takes special care when packaging your item for a safe arrival. It is YOUR (THE BUYERS) responsibility to carefully inspect the item for damage BEFORE SIGNING THE DELIVERY RECEIPT
. After you sign the ticket/receipt, you are stating that the item/packages are in good condition, and have no damage, therefore, you take on full responsibility that if the item is damaged in any way, you will contact the freight carrier, or carrier for further assistance in submitting a damaged claim with them. If your item or package shows visible damage from shipping and you feel that your item could be damaged, please open the package and inspect it BEFORE THE CARRIER LEAVES.  If damaged, please have the delivery driver make note on the delivery receipt of all damage to the item as well as the packaging and refuse the damaged item. If any item is damaged please contact us immediately. Should you find damage AFTER  ACCEPTING/SIGNING FOR your item and you wish to file a damage claim, YOU must contact the FREIGHT CARRIER, (NOT BUTLERS AND SIGNS), immediately to report the damage. It is important to keep all damaged pieces as well as all packing materials -this includes, pallet, box, strapping, packing material and labels. All items are required by the freight carrier to conduct an inspection. Digital Pictures of damaged item(s) will be needed. BUTLERS AND SIGNS WILL NOT REIMBURSE ON DAMAGED ITEMS THAT HAVE BEEN SIGNED FOR. You must file a claim with the freight carrier if damage is found AFTER the DELIVERY RECEIPT HAS BEEN SIGNED. NO EXCEPTIONS!!!. Items with minimal damage can be repaired by you as another option. ITEMS RETURNED WITHOUT PRIOR APPROVAL WILL NOT BE ACCEPTED.

Return Policy~ There is a 15% restocking fee on all approved returns. All approved returns should be in original condition with original packaging and paperwork, returned within 5 days and insured for the full value of the item. All delivered and returned freight charges are non refundable and are the responsibility of the customer.OTHERWISE, 

Cancellation PolicyOrders CAN NOT be cancelled if item is in transit. All shipping and freight charges are at the customers expense.

Sales Tax~ Indiana customers and Indiana deliveries will be charged 7% Sales Tax.

Special Orders~ Special orders require a 50% Deposit. Delivery Time Varies from 6-12 weeks and some times a bit longer during Peak Season.

Custom Orders~ Custom designs are welcome but please note, we are unable to offer custom design quotes for only a few pieces. Due to the time and cost involved with production, the factory will only accept custom work for larger quantity. Please Email or Give Us a Call to discuss your project.